| Question: |
How do I connect to my different
spaces? |
| Answer: |
Simple, we create you a logon script to
run when you use your 'MyServer Logon' program. This will
probably set the following drive mappings:-
- S: drive as a shared data area between you and
your colleagues (not available in MyServer Lite)
- U: drive as a private user data area, ideal for
the Directors to hide sensitive data files etc.
- W: drive as a website where you will find:-
test.yourdomain.com and
www.yourdomain.com
You can of course map your own additional ones
subject to setting up and permissions. Let us know what you
want. |
| Question: |
Can multiple users log into the same
account? |
| Answer: |
No, the service doesn't work like that
as data can get out of step, we can add as necessary extra users
where needed. |
| Question: |
Can my trading partners see my data? |
| Answer: |
No, only the data you have expressly
sent to them via the MyPartners service. Simply get them to
sign up to the MyPartners service. |
| Question: |
I have a large update of data I want to
send via the MyPartners service, can I hold the transmission until
all my data is ready? |
| Answer: |
Yes, please place a file called
'lock.dir'
in the MyPartners folder, eg S:\MyPartners\lock.dir. When you are ready,
rename it 'unlock.dir'.
See your MyServer logon programs toolbox. |
| Question: |
How
do I uninstall MyServer from computers I no longer use? |
| Answer: |
The
MyServer software is free so you don't need to worry about
uninstalling for license count reasons. The count is on the
number of users logging in to your MyServer account. If you
still need to uninstall the software, please use the Add/Remove
function in the Control Panel. |
| Question: |
When I connect, I get an error
619. What is this? |
| Answer: |
This is a common catch all error
message from Microsoft's operating system saying that it cannot
successfully 'dial' the VPN. This is because of the following
reasons:-
- Your software firewall is not allowing the VPN.
You must allow ports 1723 and protcol 47 (GRE).
- If you are going through a router, check that
the router will handle PPTP VPN connections.
- If you are sharing a router with another VPN
user, check that the router allows multiple outgoing PPTP VPN
connections, most cheap routers do not. Here is an
inexpensive 4 port multiple pass through NATing firewall
wireless router from Dynamode.
It may need an ADSL router.
|
| Question: |
I have a bulk upload of data currently
stored on a PC that I need to upload to MyServer and keep
replicated. |
| Answer: |
Use 'filecopy' in the MyTools toolbox. |
| Question: |
If a
member of staff changes, how do I implement the new member of staff
on MyServer? |
| Answer: |
Email support@markandrewsmith.com
with the full details of your new starter (and leaver) and we will
make the necessary changes and issue you with new MyServer login
details for your new user. |
| Question: |
I am a
MyServer Lite user, can I upgrade to
the full version of MyServer? |
| Answer: |
Yes, please email us your
requirements. You will need to take a 12 month contract on the
full version of MyServer. You cannot swap back to Lite
until after the 12 months has passed. |
| Question: |
How do I
keep control of costs, ie I want to ensure I keep within my data
limits? |
| Answer: |
There is a file called 'SpaceReport.txt'
which contains an email address, eg u:\SpaceReport.txt. An
email will be sent every morning to the email address in this file
showing how much space you are using in total. |
| Question: |
I want to
upgrade the MyServer Logon software, what do I need to do? |
| Answer: |
In the Control Panel, use
the Add/Remove function to remove 'MyServer' first, then simply
download and reinstall the latest version. No reboots are necessary
and you can stay connected to MyServer during the process if you
wish. |
| Question: |
What are
the minimum network protocol/client modules needed? |
| Answer: |
In addition to your device
drivers for your hardware, you need the following:-
- TCP/IP in which to communicate over the
Internet, added when you set up your Internet connection.
- Client for Microsoft Network to be able to send
your username/password credentials to the remote server.
- For the MyServer Logon, additionally:- Rasdial,
Rasphone, ping, route, net (which are all installed by the
Windows OS).
Please note: If you computer hasn't ever needed to
authenticate to any file server before, then the Client for
Microsoft Windows may be missing and this is where authentication
problems can stem from. Simply add it in the Network
Neighbourhood Properties settings. |
| Question: |
The
MyServer Logon screen hangs upon disconnecting and when I next
restart my computer it gives me a strange message saying something
about C:\Program may not work
properly. Have I got a virus? |
| Answer: |
No, our
sincere apologies, it is actually a programming fault on our part
writing the disconnect function on the software dated
18/06/2006. Please go to the Control Panel, Add/Remove
Programs and uninstall MyServer. Next run, Start Run, type
command and press enter. In the black DOS screen type
"del c:\program" without the quotes. Note the exact
spelling!!! Next download and install the updated MyServer
software from our website at:-
http://www.MarkAndrewSmith.com/myserver/connecting.html
Once again, please accept our sincere apologies for the error. |
| Question: |
When
I create new folders in a shared area only I can access files in
them. |
| Answer: |
This is by
security design. You need to expressly change permissions to
allow your colleagues to make changes with that folder.
Please right click on the newly created folder and select properties
and then security. Allow the security tab to complete loading
(it can take 60 seconds) and locate your security group (the one
with two heads). Select the appropriate permissions (or Full
Access) as required and complete by doing "OK". |
| Question: |
When
sending an email I get an error 513 Relaying Denied. |
| Answer: |
You have forgotten
to set your email program (Outlook/Express/Other) to log on to the
outgoing SMTP server. You can set your software to use the
same settings as the incoming POP3 settings. To do this look
inside your "mail accounts" and "advanced"
settings. You are looking for a setting that says to use the
same settings as your incoming POP3 mail settings. Different
email programs and versions vary to their exact naming of this
setting. |
| Question: |
On
the sign on screen, the "Drives mapped" always has a cross
against it and I can't get into MyServer despite having three
ticks. The fourth never gets ticked. I have restarted my
computer to no avail. |
| Answer: |
Check you are not
trying to use the Microsoft Offline File/Folder Synchronisation
software built into Windows2000/XP. What happens is that
before you connect to MyServer, you will have already experienced an
"offline error" and as part of that error Windows will
mark your MyServer link as being offline. This is because
Windows will use your desktop username/password because you have not
yet supplied your MyServer username/password by logging on and it
additionally can't see the server until you have logged on.
This is problem occurs because Windows cannot look down the VPN
connection before it is established to see the server and put
you back online. You will need to either:-
- Manually Synchronise after partially logging on to MyServer (3
ticks and a U: drive does not exist warning), or
- Not use "Synchronise offline folders" by unticking
with in the Synchronisation setting the request to try to make
MyServer offline and restart your computer.
Note: MyServer is designed to be your online service and is not
designed to be operated in an offline synchronised manner. |
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